Frequently Asked Questions
Everything you need to know about Autel Robotics products and services.
What is the standard shipping timeframe for Autel drones?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US generally takes 3-7 business days depending on your location.
Do Autel Robotics products come with a warranty?
Yes, all new Autel Robotics aircraft and accessories come with a limited 1-year warranty covering manufacturing defects and hardware failures under normal use.
What is your return policy for opened products?
We offer a 30-day return policy. Products must be in original packaging; however, items that have been flown or show signs of use may be subject to a restocking fee.
How do I update the firmware on my EVO series drone?
Firmware updates can be performed directly through the Autel Explorer app. Connect your mobile device to the remote controller, power on the aircraft, and follow the on-screen update prompts.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying purchases.
Are Autel drones subject to geofencing restrictions?
Unlike many competitors, Autel Robotics drones do not have forced geofencing, allowing pilots more freedom to fly in authorized areas without software lockouts, though users must still comply with all FAA regulations.